Comporium Self-Help Knowledgebase

How do I replace the batteries in my wireless security system equipment?

rhmktjrb — Wed, 18 Jan 2012 07:21:34 GMT

How do I enable Secure Erase?

bclark — Tue, 13 Dec 2011 11:47:42 GMT

1. Click on the Trend Micro Internet Security icon in the task bar.

2. Click on Tools and then System Tuner. Click on OK on the Introduction screen.

3. In the left toolbar of the new window, select On to enable the tool. Click on OK when finished.

How do I enable the system tuner?

bclark — Tue, 13 Dec 2011 11:44:35 GMT

1. Click on the Trend Micro Internet Security icon in the task bar.

2. Click on Tools and then System Tuner. Click on OK on the Introduction screen.

3. In the left toolbar, select Set Schedule to enable the tool.

4. In the left toolbar of the new window, select On to enable the tool. Click on OK when finished.

How do I run a virus/spyware/vulnerability scan?

bclark — Tue, 13 Dec 2011 11:35:15 GMT

1. Click on the Trend Micro Internet Security icon in the task bar.

2. Click on the arrow beside Scan and select Full Scan.

3. The scan should begin.

How do I enable the data theft prevention tool?

bclark — Tue, 13 Dec 2011 11:31:47 GMT

1. Click on the Trend Micro Internet Security icon in the task bar.

2. Click on Tools and then Data Theft Prevention. Click on OK on the Introduction screen.

3. In the left toolbar, select On to enable the tool. Then enter the information you would like to protect (there are already three pre-configured categories). To enter a new category, click on New Category. Click on OK when finished.

Can I restrict others from making changes?

bclark — Tue, 13 Dec 2011 11:28:26 GMT

1. Click on the Trend Micro Internet Security icon in the task bar.

2. Select Settings.

3. Select Other Settings in the left toolbar. Under Other Settings, select Password.

4. Place a check beside Enable password protection to prevent unauthorized changes, enter your Email address, and then enter and confirm a password.

How do I install Trend Micro Internet Security?

bclark — Tue, 13 Dec 2011 11:10:29 GMT

Prior to beginning installation, be sure to:

- close any open programs
- uninstall any existing antivirus, firewall, or spyware programs
- read the minimum requirements on the Comporium subscriber portal

1. Navigate to http://utility.comporium.net/. Login with your Comporium username and password.

2. Click on Trend Micro Internet Security.

3. Follow the on-screeninstructions for generating a license key and downloading the software.Be sure to select the correct version.

4. Double click thedownloaded installation file. The installation will thenextract the installation files. The program will also run a quick computer check.

5. Insert the license key you generated on the Comporium subscriber portal. Click Next.

6. Read the license agreement, and then click Agree and Install to continue installing Trend Micro Internet Security. If you do not accept the license agreement, installation will stop.

7. To activate, enter your Email Address, confirm that you have read the Trend Micro Privacy Statement, and click on Next.

8. Click on Finish.

9. Once registration is complete, the program will automatically update itself. if you are asked to restart, please do so.

Where do I go to get the software?

bclark — Fri, 09 Dec 2011 07:47:17 GMT

To download the software and generate a license key, navigate to http://utility.comporium.net/ and login using your Comporium username and password. Then click on Trend Micro. Follow the instructions found on this page.

How do I access my webmail contacts & groups?

abruner — Tue, 18 Oct 2011 06:40:21 GMT

To access your webmail contacts, you can simply click on the contacts tab from the main page in webmail.

To access your Comporium webmail groups:

1) Click on the Contacts tab from within webmail.

2) Expand the My Contacts menu by clicking on the “+” button.

3) Expand the Groups page by clicking on the “+” button or just double clicking on the “Groups” icon.

Get Remote Access to ESPN3.com

rhmktjrb — Mon, 10 Oct 2011 10:57:37 GMT

Did you know you can access ESPN3.com away from home with a free ESPN.com account?

If you do not have an ESPN.com account, please click here to register for a new account.

If you already have an ESPN.com account:

1. Sign in using the Sign In link in the upper right hand corner.

2. After successfully signing in, click Remote Access again and follow the instructions.

What changes will I need to make to utilize IMAP?

bclark — Tue, 04 Oct 2011 03:22:38 GMT

To enable IMAP access, you will need to disable your POP3 account and recreate it using the new IMAP settings. To enable, select the IMAP protocol when going through the e-mail client account creation wizard. For more information on supported clients, click here.

IMAP (incoming) server settings: imap.comporium.net, port 993, SSL enabled

What is Remote Activated Call Forward*

rhmktjrb — Fri, 19 Aug 2011 08:44:22 GMT

*Must have Call Forward feature
HOW IT WORKS

Allows you to activate, deactivate, or redirect Call Forwarding from another phone.

To activate your PIN you must dial in from your home phone.

1. Dial *53.

2. When prompted for the feature code, dial *80.

3. When prompted for the old PIN, dial the last 4 digits of the phone number.

4. When prompted, dial the 4 digits you want as your new PIN.

5. When prompted, dial your new PIN again to confirm.

6. After confirmation tone, hang up.

To use feature from any touch-tone phone:

1. Dial 323-6400.

2. When prompted, dial the phone number you want forwarded and your PIN followed by the # sign.

3. When prompted, dial *72 to activate or *73 to deactivate the feature.

4. If activating, dial the number you want your calls forwarded to — the system will repeat this number to you. Dial 1 to confirm, 2 to change number, or simply hang up to cancel.

5. If deactivating, the system will give a confirmation tone and you can hang up.

What is Subscriber Activated Code Restriction?

rhmktjrb — Fri, 19 Aug 2011 08:40:02 GMT

This feature enables the subscriber to block toll calls from originating on the subscriber's line.
Note:

• With the feature activated, all outgoing calls are screened for restrictions. Callers who attempt restricted calls receive an announcement indicating that the call is not permitted.

• The subscriber can override Subscriber Activated Code Restriction by entering the PIN and then completing the call.

To activate:

1. Press *56 and enter your personal identification number (PIN) followed by the # key.

To deactivate:

1. Dial *62 and enter your PIN followed by the # key.

What is Inside Wire Maintenance?

rhmktjrb — Fri, 19 Aug 2011 08:38:31 GMT

Inside Wire Maintenance covers repair problems with phone wiring and jacks inside your home. (Doesn't include customer neglect or abuse to inside wiring.)

What is Personal Call Service?

rhmktjrb — Fri, 19 Aug 2011 08:37:08 GMT

Personal Call Service allows you to have up to four different telephone numbers associated with a single line. A distinctive ringing pattern will be provided for each additional number to allow you to identify the incoming call. If you also have Call Waiting, a distinctive Call Waiting tone for each number will be provided.

What is a Hot Line Service?

rhmktjrb — Fri, 19 Aug 2011 08:35:52 GMT

Hot Line Service is an automatic dialing feature which provides the customer with the ability to automatically be connected with another predetermined telephone line. When the customer goes off the hook, a connection is immediately set-up to a predetermined telephone number without any further customer action.

What is Home Intercom?

rhmktjrb — Fri, 19 Aug 2011 08:24:52 GMT

Turn your phone into a home communications system.
HOW IT WORKS:

Use your phone to talk with someone in another part of the house, garage, workshop, or barn - wherever there's an extension. A special ring lets you know it's an intercom call.

To use:

1. Lift handset and listen for dial tone.

2. Dial your own phone number. You'll hear a confirmation tone or a recorded message indicating that you've dialed your own number.

3. Hang up.

4. Listen for the phone to ring. You'll hear a special ring for a Home Intercom call. The phone will stop ringing when someone picks up an extension.

5. Lift the handset and you'll be connected.

Note:

• Call Waiting and Call Forward Busy will not function when using Home Intercom.

What is Warm Line?

rhmktjrb — Fri, 19 Aug 2011 08:23:11 GMT

Be prepared for emergency situations.
HOW IT WORKS:

Help is not far away - even when you can't dial the phone. Your phone can automatically dial an emergency number for you.

To use:

1. Lift the handset and wait 1 to 20 seconds.

2. The pre-designated number is automatically dialed. This number is:__________________________________.

To prevent automatic dialing:

1. Begin dialing within 20 seconds after lifting the handset.

Note:

• You must select the phone number to be dialed when you sign up for Warm Line service. To change this number, contact Comporium.

What is Long Distance Protection?

rhmktjrb — Fri, 19 Aug 2011 08:21:29 GMT

HOW IT WORKS:

Requires that anyone attempting a long distance call on your phone line to enter a special code. The special code is assigned by the customer service representative at sign-up.

How to use:

1. Lift the handset and listen for dial tone.

2. Dial the long distance number.

3. Listen for stutter dial tone.

4. Enter your special code.

5. Your call is completed.

What is Call Trace?

rhmktjrb — Fri, 19 Aug 2011 08:19:48 GMT

Certain Restrictions May Apply
HOW IT WORKS:

When you receive a harassing call, you can dial a simple code to trace the source of that call. The number that called you will be recorded at the phone company. If you decide to follow-up, you must contact your local law enforcement agency by the end of the next business day.

How to use:

1. If you've already hung up, lift the handset and listen for a normal dial tone.

2. Press *57 (rotary phones, dial 1157).

3. Listen for the confirmation announcement that the call has been traced, then hang up.

4. The number you traced will be recorded at the telephone company. If you decide to follow-up on the matter, contact your local law enforcement agency.

5. No information on the call will be provided directly to you. This information can only be requested by local law enforcement.

Notes:

• Call Trace will be used immediately after you hang up on the call you wanttraced. If you get another call, or hear a Call Waiting tone first, you will trace the wrong call.

• There is a $1.00 charge per successful Call Trace.

• Maximum of 5 traced calls per month.

What is Selective Call Acceptance?

rhmktjrb — Fri, 19 Aug 2011 08:16:59 GMT

Certain Restrictions May Apply
HOW IT WORKS:

You can program your phone to accept only those calls from a special list of people. When your service is "turned on," your phone will accept only calls from those in your Selective Call Acceptance list. All others will hear an announcement that you're not accepting calls at this time.

To "turn on" the service:

1. Lift the handset and listen for the dial tone.

2. Press *68 (rotary phones, dial 1168).

3. Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored in your acceptance list.

4. Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on).

To add the last caller to your list:

1. Press #01# (rotary phones, dial 1201).

To hear the numbers on your list:

1. Dial 1.

2. After the list is read, voice instructions will follow.

To add a number to your list:

1. Press # (rotary phones, dial 12).

2. Follow the voice instructions you'll hear. You can store up to 10 phone numbers on your list.

To remove a number on your list:

1. Press * (rotary phones, dial 11).

2. Follow the voice instructions to remove any or all of those numbers.

To hear instructions again:

1. Dial 0.

Notes:

• You may press 1, 0, #, or * at any time rather than waiting for the voice instructions.

• The list you create here is separate from any other lists you may be using for Distinctive Ringing/Call Waiting, Selective Call Forwarding, Selective Call Rejection, and similar services.

What is Per-Line Blocking?

rhmktjrb — Fri, 19 Aug 2011 06:51:05 GMT

Certain Restrictions May Apply
HOW IT WORKS:

Prevents your Caller ID information from being sent out every time you make a call.

To deactivate & display Caller ID information:

1. Lift the handset and listen for the dial tone.

2. Press *67 (rotary phones, dial 1167).

3. Dial the number you're calling as usual.

4. The person you've called will be able to see your Caller ID information displayed on their screen.

Note:

• The display of your Caller ID information will only apply to this call. If you wish to display your number on subsequent calls, you must dial the code again before placing the call.

What is Per-Call Blocking?

rhmktjrb — Fri, 19 Aug 2011 06:48:29 GMT

Certain Restrictions May Apply
HOW IT WORKS:

By dialing a code before you place a call, you can prevent your phone number from appearing on the Caller ID display of the person receiving your call.

How to use:

1. Lift the handset and listen for the dial tone.

2. Press *67 (rotary phones, dial 1167).

3. Dial the number you're calling as usual.

4. The person you've called will not be able to see your number displayed on their Caller ID display screen.

Note:

• You must dial *67 before

each call you place. Otherwise, your phone number will be released to the person receiving your call.

CAUTION!

• If you have subscribed to Per-Line Blocking, dialing *67 will allow the number to be sent to the called party.

What is Selective Call Block?

rhmktjrb — Fri, 19 Aug 2011 06:43:05 GMT

Certain Restrictions May Apply
HOW IT WORKS:

You can program your phone to reject calls from any number you place in the rejection list. When your service is turned "on," any caller in this list will hear an announcement that you're not accepting calls at this time. All other calls will ring through as usual.

How to use:

1. Lift the handset and listen for the dial tone.

2. Press *60 (rotary phones, dial 1160).

3. Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored in your rejection list.

4. Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on).

To add the last caller to your rejection list:

1. Follow steps 1 and 2 above, then:

2. Press #01# (rotary phones, dial 1201).

To hear the numbers on your list:

1. Dial 1.

2. After the list is read, voice instructions will follow.

To add a number to your list:

1. Press # (rotary phones, dial 12).

2. Follow the voice instructions. You can store up to 10 phone numbers in your rejection list.

To remove a number on your list:

1. Press * (rotary phones, dial 11).

2. Follow the voice instructions to remove any or all of those numbers from you rejection list.

To hear instructions again:

1. Dial 0.

Notes:

• You will not be notified when or how many calls have been rejected.

• You may press 1, 0, #, or * at any time rather than waiting for the voice instructions.

• The list you create here is separate from any other lists you may be using for Distinctive Ringing/Call Waiting, Selective Call Acceptance, Selective Call Forwarding, and similar services.

What is Anonymous Call Block?

rhmktjrb — Fri, 19 Aug 2011 06:39:51 GMT

Certain Restrictions May Apply
HOW IT WORKS:

When you've turned this service "on," any callers who have blocked their number from your Caller ID display will hear an announcement that you do not accept anonymous calls, and they should remove Blocking and call back. All other calls will ring through as usual.

How to use:

1. Lift the handset and listen for the dial tone.

2. Press *54 (rotary phones, dial 1154).

3. Listen for a confirmation tone or announcement, then hang up.

To "turn off" the service:

1. Press *55 (rotary phones, dial 1155).

2. Listen for a confirmation tone or announcement, then hang up.

Note:

• You will not be notified when or how many calls have been rejected.